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At Faalsa.com, we believe that customer satisfaction is key, therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you that is :
· Wrong Size.
· Wrong Color, Wrong Quantity.
· Significantly different from the description given by us.
You are completely protected. Faalsa.com offers a 7 days return guarantee for all elligible items.
However, for some products, the sale is a final sale, and we do not accept any return. Some healthcare products, perishables, some edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product is :
· Is used/worn.
· Exhibits physical damage to the box or to the product
· Returned without original packaging and accessories
· Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 48 hours of receiving the order and also mention the name of the delivery boy.
If you wish to know more about Faalsa.com Return Policy, please look down the points below.
1. What is the return period of an item?
Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.
2. How do I initiate a return and what happens afterwards?
i. Send us an email requesting the return of your product to [email protected] or fill up the return form in the Returns page.
ii. We will look up the return request and send it for approval.
iii. If your request is eligible for return we will approve your request.
iv. After the approval we will send you the packing guidelines and the shipping label in your registered email.
v. You will have to take a printout of the shipping label and paste it on the box.
vi. When you confirm that the product for return is ready to ship we will arrange a pickup by our courier partner.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us in to your E – Wallet which can be used for next purchase.
After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.
Please be assured that we work very hard to ensure that your interests are protected.
3. Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges up to Rs.100 in the E – Wallet.
4. My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website.
5. When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in E – Wallet, the amount is immediately transferred to your Faalsa.com account. The refund or replacement may get delayed or declined if the product received by us is not as per your claim.
For COD orders refund would be credited to your Faalsa.com E – Wallet or the eligible amount would be credited via NEFT.
NEFT Details should be mailed to us at [email protected]